Shipping policy
Shipping Policy
Thanks for shopping with San Juan Island Sea Salt! Here's a quick overview of our shipping practices.
Order Processing
- We work to fulfill and ship all online orders within 5 business days.
Shipping Rates
- Free economy shipping on U.S. orders of $75 or more.
- Flat-rate $8 economy shipping on U.S. orders under $75.
- Economy orders are shipped via USPS Ground Advantage or UPS Ground Saver.
International Orders
- Shipping rates for Canada and other international destinations are calculated at checkout.
- Free shipping offers apply only to U.S. orders unless otherwise stated.
Delivery Estimates
- Delivery dates shown at checkout are estimates only.
- Shipping carriers do not guarantee delivery dates, and transit times may vary.
Damaged or Incorrect Orders
- If your order arrives damaged or if you receive the wrong item, please contact us as soon as possible.
- We will promptly replace the item or issue a refund as appropriate.
Missing Packages
- Once a package has been marked as delivered by the carrier, our ability to investigate or recover the shipment is limited.
- We recommend checking with household members, neighbors, and your local post office or carrier if a package appears to be missing.
Incorrect Shipping Addresses
- Please double-check your shipping address before placing your order.
- If an order is returned to us due to an incorrect or incomplete address, additional shipping charges will apply to reship the package.
If you have any questions about your order, please don't hesitate to contact us at orders@sanjuanislandseasalt.com.